Privacy Policy

FLORENCE CARR ("FLORENCE CARR", "we", "our", "us) is a trading name of FABULA GEMS. We respect the privacy rights of our online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with. The following information is provided by FLORENCE CARR to enable you to be fully informed of our Privacy Policies. 

If you are under 16, we require that you inform a parent or guardian about FLORENCE CARR Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with FLOSÊ.

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and FLORENCE CARR is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

Our Website is a United Kingdom site and our privacy policy complies with the General Data Protection Regulation (GDPR) (Regulation EU 2016/679).

We are committed to protecting your privacy and honouring the integrity of your personal information. We do not sell or pass any information collected through this website to others except as disclosed in this privacy policy.

What personal information do we collect from you and how?

FLORENCE CARR collects personal information when you place an order or register an account with FLOSÉ. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. 

 What about cookies?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

Website functionality cookies - these cookies enable you to browse the website and use our features such as shopping baskets and wish lists

Website analytics cookies -we use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies - when browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies - these cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Our store is hosted on SQUARESPACE and payments are managed by STRIPE. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

When you move to our checkout pages you are transferred to http://www.squarespace.com and https://www.secure.squarespace.com.

More information on both of these services and their terms and usage can be found here:

https://stripe.com/gb/terms

https://stripe.com/gb/privacy

http://www.squarespace.com/terms-of-service/

http://www.squarespace.com/privacy/

How this information may be used, including anyone it might be shared with

FLORENCE CARR may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. From time to time FLORENCE CARR may employ third party business partners to collect personal information on FLORENCE CARR’S behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by FLORENCE CARR to comply fully with the FLORENCE CARR Privacy Policy.

Marketing opt-in and opt-out provision

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about FLOSÉ our subsidiaries or selected business partners.

(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about FLOSÉ, our subsidiaries or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by FLORENCE CARR.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out. Simply follow the indications in the e-mail. To opt out of direct mail service or updates, please contact a FLORENCE CARR customer care representative by email at FLORENCE@FLORENCECARR.CO.UK.

 How you can access and, if necessary, change the personal information FLOSÉ maintains

If for any reason you are concerned that the personal information held by FLORENCE CARR is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID.

Safeguarding your personally identifiable information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to ask questions or complaints

If if you would like to make a complaint, ask questions or express total delight (!) please contact us by e‑mail at FLORENCE@FLORENCECARR.CO.UK.